Forms and documents downloads help and support hsbc in. You will receive a new card within 7 working days in the channel islands, isle of man or uk by post and within 10 working days overseas. Not only is it an unsettling feeling, you are also left facing shortterm inconvenience and. Offers are available in 15 countries across the middle east, asia, africa and europe including england, saudi arabia and the united arab emirates.
Withdrawing cash at atms you can withdraw cash at any hsbc atm and atms that display the meps, house and visa logos. Debit card convenience and secure for transaction hsbc nz. Visa debit card and pin maintenance form pdf, 52 kb visa debit card and pin maintenance form pdf, 52 kb download now this link will open in a new window. Inward payment form pdf, 145 kb inward payment form pdf, 145 kb download. To report a lost or stolen card, please call 03456 007 010 textphone. Enjoy worldwide benefits, privileges and great value with your hsbc premier credit card. Realising your bank cards or wallet are missing is a nightmare that can happen to anyone at any time.
You can also report your card lost or stolen by sending a bankmail in personal internet banking, or you can visit one of our branches where a representative will help you contact the customer relationship center. As a hsbc credit card customer, you can download the app for free to access over 9,000 buy 1 get 1 free dining, entertainment, hotel and wellness offers for you and your family. If you dont unblock it within this time, it will automatically be reported lost. Hsbc premier and hsbc advance debit card holders will be eligible for purchase protection and extended warranty insurance.
You are protected against any fraudulent charges if you exercise due care and. If you need help or if your card is lost or stolen, you must immediately report it to our hsbc customer relations department by telephone. If youve lost your debit or atm card, please contact us immediately by calling 800. When making a payment with your hsbc bank armenia mastercard card online, you will need to enter your card details, after which the. File a police report for the lost stolen hsbc credit card please confirm the loss in writing to, the manager, credit cards, post box number 5080, chennai 600 028 if you recover your hsbc credit card after you have reported its loss, please do not attempt to use it.
Contact us promptly to file a claim, or if you have any questions. Find a branch find a branch to apply for an hsbc premier credit card things you need to know general terms and conditions pdf, 7kb general terms and conditions pdf, 7kb download. Your hsbc debit card is for your personal use only never permit anyone else, including family members, to use your card. Using our service ensuring that details about the call connection are available after the call is complete. If youve lost your card or had it stolen, american express will almost always be able to get a new card to you withing 48hrs.
Reporting lost and stolen cards royal bank of scotland. All information can be found on the hsbc france help page. Due to the potentially urgent nature of this request, please telephone us immediately to advise us of any cards that you wish to be cancelled. Report lost or stolen credit card credit card support. Report a lost or stolen card feedback and complaints report a transaction. I authorize the bank to block my card and reissue not reissue a new card. In the event the card is lost or stolencompromised, you must immediately report the occurrence to the bank or arca processing centre. Never permit any other person, including family members, to use your card. Step 3 enter your nricpassport number and the last 4 digits of the debit card number. The above 24hour card lost hotline is for reporting lost card and not for other requestsenquiries. File a police report for the loststolen hsbc credit card please confirm the loss in writing to, the manager, credit cards, post box number 5080, chennai 600 028 if you recover your hsbc credit card after you have reported its loss, please do not attempt to use it. Please take action as soon you realise that your cards have been lost or stolen. To enable hsbc to help you more effectively, keep your contact details updated including your mobile number. Download application forms for hsbc credit card, loans, mortgages, balance to incomebti, business banking and more in our form center online.
Hsbc debit card application form pdf, 105 kb hsbc debit card application form pdf, 105 kb download now download lost card liability claim form for hsbc advance platinum debit card pdf, 1. If your hsbc platinum credit card is ever lost or stolen, contact us immediately by calling 44416663 to report it missing. To activate your hsbc visa debit card, follow the steps below. While you wait for your physical credit card to arrive in the post, you can start using your new card straightaway. Just open your hsbc singapore app and go to the relevant credit card account to view your new card details. In line with health authority guidelines, from monday 4 may, if you need to visit one of our branches, there are new procedures to be followed to keep our people and customers safe. You can put a temporary block on your card using the mobile app and unlock it once you find it. Call us straight away on 0345 835 3353 or minicom 0345 366 6471 to report your current account debit card lost or stolen. Transaction date merchant name as appears in credit card. Here you can download or print out forms and documents related to the banking services we have to offer. Tr a n s a c t i o n m a d e o u t s i d e h o n g.
Jun 25, 2018 realising your bank cards or wallet are missing is a nightmare that can happen to anyone at any time. Hsbc premier and mastercard credit cards need to be activated before you can start using them. Please enter the card number on which the dispute transactions has taken place account number. Select the card or account and click on manage my card 3. If your hsbc debit card is lost or stolen please report it immediately to our 24hour banking phone line. If you have lost your secure key, please contact us and well send a replacement within approximately five working days. We will arrange a replacement card to be sent to you.
If you place a temporary block on your card, the card will remain blocked until you remove the block via online banking. Please report the lost or stolen card to us immediately, and we can arrange a replacement card for you. If youre not registered for online banking, phone our emergency line to report your. Lost or stolen card credit cards and debit cards hsbc uk. When you report your card as lost or stolen, we create a new card for you instantly. Youll receive a new card by post within 57 working days in the uk and within 10 working days if youre abroad. Hsbc premier credit card benefits credit card hsbc mt. If you report your card lost or stolen, we will cancel your card immediately and issue you with a replacement.
Use virtual card with hsbc singapore app credit cards hsbc sg. Hsbc group represents one of the worlds largest financial institutions with 9,800 offices in 77 countries and territories and a place near the very top of the forbes global 2000. Bank customer service immediately available 24 hours a day. Use virtual card with hsbc singapore app credit cards. This is available to hsbc visa platinum credit card primary and supplementary cardholders.
You can also report a lost or stolen card to us by calling our customer service hotline. If you report it, well cancel it straight away and send you a new one. Report a lost or stolen card feedback and complaints dispute a transaction. Our brief tutorial will show you how to download statements on the hsbc uk mobile banking app. Mail stop noe 1290 1 corporate drive, suite 360 lake zurich, il 600478945. Lost card liability, after the customer has informed the bank 3. Bank provides zero fraud liability 1, which protects you from unauthorized use of your card. Request a call back request a call back for an hsbc mastercard standard credit card this link will open in a new window. You may be able to access your accounts through telephone banking, at an hsbc branch, or an atm. Rewards points can be redeemed on 20 airline cash back 1, the point shopping mall and hilton malta vouchers, or converted into a donation to the hsbc malta foundation. Whether you are at home, in the office, or in other locations, our digital services mean we are always here and available through online banking, the hsbc mobile banking app, or with phone banking. Forms and downloads help and support center hsbc sg.
If your card has been lost or stolen, take action as soon as possible. Report a lost or stolen card feedback and complaints. If the mobile numberemail address registered with us is incorrect, please update these details by logging onto your online banking and sending a secure message. If your card is lost or stolen, please report immediately by calling hsbc customer service hotline on 852 2233 3000 or inform the nearest branch of hsbc. Your hsbc premier mastercard gives you a maximum of 56 interestfree days, provided you pay your. Lost or stolen card credit cards and debit cards hsbc.
Purchases made with a hsbc premier debit card or hsbc advance debit card are protected under the complimentary comprehensive purchase protection and extended warranty insurance 1. You will receive a new card within 7 working days in the uk by post and within 10 working days overseas. Mivision is hsbcs commercial card management application that provides clients with the capability to view and manage their card programs with very limited physical interaction with the bank. Should your hsbc credit card be lost or stolen, it is important that you report the loss or theft to us immediately by contacting hsbc phone banking services at 1500 700 premier and 1500 808 action here to go to footnote 1 other hsbc credit cards if you are overseas, you can contact hsbc phone banking services at 6221 2551 4722 for. In general, we will issue you with a chip credit card upon expiry of. To undertake maintenance on your visa debit card including. Automated teller machine atm transfer funds from your account with hsbc atm card or deposit cashcheque to settle your credit card account at any hsbc atm in mauritius. The creditdebit card and pin was in my possession at all times. Your hsbc visa debit card supports two 2 debit card brands mydebit, which only applies within malaysia, and visa, which allows both overseas and local transactions.
Should your hsbc credit card be lost or stolen, it is important that you report the loss or theft to us immediately by contacting hsbc phone banking services at 1500 700 premier and 1500 808 action here to go to footnote 1 other hsbc credit cards. Lost or stolen card credit cards and debit cards hsbc ciiom. Your hsbc debit card is for your personal use only. Find out how to activate your card and add a cardholder, as well as what to do if your cards lost, stolen or damaged. Jun 14, 2018 our brief tutorial will show you how to put a temporarily block on your card and report your card as lost or stolen. Purchases are automatically insured against theft or damage. Pdf, 59 kb hsbc contactless cards pdf, 59 kb download. If approved, we will send your card by mail 710 days from either the consumer deposit account opening date or the date the. Hsbc online banking report your card lost or stolen. Show your hsbc visa platinum credit card to the lounge staff to register your visit and grant you access to the lounge. With hsbc gold credit card your spending limit starts from rs 50,000. The otp is sent to the registered mobile phone number with hsbc or via email if your mobile number is not held. Forms and downloads setting out your rights, as well as account terms and conditions and our charges.
Lost card liability claim form for hsbc advance platinum debit card pdf, 1. Youll normally receive your replacement card within 7 10 working days after reporting it. Report a lost of stolen card if your card is lost or stolen, or your pin number has been disclosed to a third party, you should contact our bank at 2282 1533 immediately to make a report. Tr a n s a c t i o n m a d e o u t s i d e h o n g k o n g hsbc. You can visit your nearest branch to order a new card. Download the visa explore mobile app to see the airport lounges available to you at any destination. You can also request a debit or atm card by sending us a bankmail or by contacting the customer relationship center. If you have not yet opened a consumer deposit account with hsbc, you may request a card on your hsbc account application. If you report your card lost or stolen, we will cancel your card s immediately and issue you with replacements. Wherever you are in the world, hsbc is there to provide 24hour personalised service. If your card is taken by the atm, please inform hsbc immediately by calling 44416663. Our brief tutorial will show you how to put a temporarily block on your card and report your card as lost or stolen. You can rely on hsbc to keep you connected with your finances.
Once reported, your card will be cancelled immediately and hsbc will arrange for a replacement card. This will close your card and prevent any new transactions from posting. Report lost or block your cards credit cards support hsbc hk. We accept no liability of the use of the call logs or recordings. Ask a branch representative for information regarding fees you can also call us at 1. Hsbc uk mobile banking download statements youtube. You can report a lost or stolen card by calling our customer service hotline.
In general, we will issue you with a chip credit card upon expiry of your. The quickest way to report your card lost, stolen, damaged or misplaced is via the mobile app. Just open your hsbc singapore app and go to the relevant credit card. If your card is lost or stolen report it to us immediately, by calling 0800 02 80 88.
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